Refund and Returns Policy

At Gloamst, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear return and refund process.

Return Eligibility

• Returns must be initiated within 30 days of receiving your order.

• Items must be unused, undamaged, and in their original packaging.

• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Clearance or final sale items

• Personalized or custom-made products

• Items damaged due to misuse or improper handling

Return Process

1. Email Shamarke982@hotmail.com with your order number and reason for return.

2. Our team will provide instructions and the return address.

3. Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

• Refunds are processed after the returned item is received and inspected.

• Approved refunds will be issued to the original payment method within 5–10 business days.

• Original shipping fees are non-refundable unless the return is caused by our mistake.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos. We will arrange a replacement or full refund.